Privacy Policy

1. Introduction

DB24x7 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our database management services.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Company name and role
• Billing information
• Communication preferences

Database Metadata

To provide our services, we collect:

• Database performance metrics
• Query execution statistics (without sensitive data)
• Schema information
• System resource utilization

Usage Information

We automatically collect:

• Log data and IP addresses
• Browser type and version
• Pages visited and time spent
• Referring website addresses

3. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to comments and questions
• Monitor and analyze trends and usage
• Detect and prevent fraud and abuse
• Develop new features and services

4. Data Security

We implement industry-standard security measures including:

• Encryption in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication
• SOC 2 Type II compliance
• GDPR and CCPA compliance

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your consent
• With service providers who assist our operations
• To comply with legal obligations
• To protect our rights and prevent fraud
• In connection with a business transfer or merger

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]
Address: San Francisco, CA